Whitefriars Housing Group

The Whitefriars Housing Group is a collective of local housing companies formed in September 2000 to manage the 19,000 plus former City Council homes in Coventry. It comprises the following three companies:

• Whitefriars Services Ltd
• Whitefriars Homes North
• Whitefriars Homes South.

Each Company is run by a voluntary board, which includes residents, Council nominees and independents drawn from the community. Together, these three companies aim to establish secure, good quality, well-managed and affordable homes to the people of Coventry.

What we are trying to do

• Repair and improve homes to a high and secure standard over a six year period
• Involve communities to improve their living environment
• Increase employment and training opportunities for the people of Coventry
• Deal with unsustainable housing with a comprehensive demolition programme
• Charge acceptable and affordable rents to our residents
• Provide a high quality service that delivers value and continuous improvement.

This work demonstrates our commitment to residents and to Coventry. We are determined to provide better homes and neighbourhoods for our residents and better housing for Coventry. To this end, we are committed to the Government’s national ‘iN business for neighbourhoods’ agenda to build sustainable communities that help improve people’s lives as well as their homes.

Our vision

Our corporate Vision is 'Leading the Way in Delivering Success'.

We aim to be leaders in our field and innovators in all aspects of our business, whilst at the same time ensuring that we are successful in delivering our core aims to our customers.

Core aims

We have 3 core aims for our organisation in order to provide and maintain quality customer service. These are to:

• Let Homes and Keep Them Let
• Provide Homes of a Decent Quality and Standard
• Develop and Maintain the Business.

Our values

To underpin everything we do, we have developed a set of Values which are focused on achieving high levels of customer service and meeting our customers’ needs. When dealing with customers, employees and partners we will work with the following organisational Values:

• Openness - We will be open in our dealings with others by listening and sharing relevant information and views
• Honesty - We will be truthful and behave with integrity
• Reliability - We will do what we say, when we say we will
• Respect - We will recognise and respond to people’s rights, interests and values
• Innovation - We will adapt to our environment, taking opportunities to improve through new approaches
• Empowerment - We will empower people by supporting them to develop and take responsibility for their environment
• Professionalism - We will behave in a businesslike manner with courtesy, integrity, skill and expertise to achieve the best interests of others and the business